Terms of service

Clear Terms, Before You Order

A clear framework for product information, ordering, fulfillment, returns, customization, payments, and use of the Aorvo website.

These Terms are designed to work together with the applicable product page, checkout, Shipping Policy, Return & Refund Policy, Warranty Policy, Privacy Policy, and other published Aorvo customer policies. Material purchase conditions should be disclosed before payment.

Important distinction A standard catalog product does not become customer-customized or non-returnable solely because production or preparation begins after the order is placed.

Store Information

This address is a business mailing address only. It is not a return address, warehouse, showroom, fulfillment center, or customer pickup location.

Support requests may be submitted at any time. We usually reply within 24 hours.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, website, content, services, or information for any unlawful or unauthorized purpose, or in a way that violates applicable laws, regulations, intellectual property rights, security rules, or the rights of others.

You must not transmit viruses, malware, harmful code, spam, phishing attempts, or other destructive or unauthorized activity through this website.

A material breach of these Terms may result in restriction or termination of access to our website or services.

Products and Services

Aorvo offers indoor lighting, furniture, decor, and related home products for considered interiors.

Product availability, materials, finishes, colors, dimensions, specifications, fulfillment type, production or preparation time, pricing, shipping methods, return eligibility, warranty coverage, installation requirements, and care requirements may vary by item.

Please review each product page carefully before placing an order.

Product images, lifestyle images, color tones, finishes, textures, scale, and material appearance may vary because of photography, lighting conditions, screen settings, production batches, natural material variation, and surrounding interior conditions.

We make reasonable efforts to display product information accurately, but different devices or monitors may display colors, finishes, materials, or textures differently from their appearance in person.

Product-Specific Information

The applicable product page is the primary source for product-specific information.

Before placing an order, please review the product page for:

Product-specific conditions may supplement our general policies when they apply to a particular item. Material conditions affecting fulfillment, delivery, cancellation, return eligibility, or warranty coverage should be disclosed before purchase.

Accuracy of Information

We make reasonable efforts to keep our website accurate, complete, and current. Typographical errors, technical errors, inaccuracies, omissions, or outdated information may occasionally occur.

If we identify a material error relating to product descriptions, pricing, promotions, shipping charges, availability, specifications, fulfillment information, or other order information, we may correct the information and, where appropriate, contact affected customers.

We may correct errors, update information, change product details, change prices, cancel an affected order, or refuse an order when information is materially inaccurate, incomplete, or unavailable, subject to applicable law.

Prices and Payments

All prices are listed in the currency displayed on the website or at checkout unless otherwise stated.

Prices, promotions, discounts, taxes, shipping charges, and product availability may change from time to time.

Payment must be completed using a payment method actually available to you at checkout. Payment method availability may vary by customer, order, product, location, transaction, device, or payment provider.

You agree to provide current, complete, and accurate purchase, billing, shipping, contact, and account information for purchases made through our store.

If payment is declined, incomplete, reversed, disputed, suspected of fraud, or otherwise not successfully processed, we may refuse, hold, cancel, or delay the order.

Order Acceptance

Placing an order does not automatically mean that the order has been accepted.

We may refuse, limit, hold, cancel, or request additional verification for an order when there is a legitimate reason to do so, including inaccurate order information, unavailable products, pricing errors, suspected fraud, payment issues, delivery restrictions, or operational issues that prevent us from fulfilling the order as represented.

If an order cannot be accepted or must be materially changed, we will make reasonable efforts to notify you using the contact information provided with the order.

Product Availability and Fulfillment

A standard catalog product ordered in a size, finish, material, color, or configuration published on the product page remains a standard catalog product even when production begins after purchase.

Product-specific fulfillment status and estimated timing are disclosed on the applicable product page and, where applicable, during checkout.

We may limit quantities, discontinue products, change available options, or remove products from the store.

If an ordered item becomes unavailable or cannot be fulfilled as represented, we will contact you regarding the available resolution, which may include an adjusted timeline, approved alternative, cancellation, or refund as appropriate.

Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

The applicable product page identifies the fulfillment path and estimated delivery information for that product. Where applicable, the shipping method and cost are shown at checkout before payment.

Delivery estimates are estimates rather than guaranteed arrival dates unless Aorvo expressly confirms a guaranteed date in writing.

Large, fragile, oversized, production-based, customer-customized, special-order, freight-shipped, or multi-item orders may require appropriate production, preparation, inspection, packing, carrier scheduling, or final-mile coordination.

Unless specifically stated otherwise, standard delivery does not include installation, assembly, electrical work, wall or ceiling mounting, room-of-choice placement, in-home placement, unpacking, packaging removal, moving items upstairs, old-item removal, debris removal, contractor services, site measurement, or project management.

Returns, Refunds, Changes, and Cancellations

Return eligibility, return methods, return shipping responsibility, applicable restocking fees, refund processing, and other return procedures are governed by our Return & Refund Policy.

Standard catalog products are not treated as customer-customized products solely because production begins after purchase.

Customer-customized or special-order products that differ from the standard specifications published on the product page may be subject to different cancellation, return, or exchange conditions that are confirmed in writing before payment.

Do not send returns, exchanges, damaged items, replacement parts, or other packages to Aorvo’s business mailing address unless Aorvo has provided written return instructions and specifically directed you to that address.

Damaged, Defective, Incomplete, or Incorrect Items

Damage on arrival, missing parts, incorrect items, and return-related issue reporting are handled under the applicable Shipping Policy and Return & Refund Policy.

Please inspect your order promptly and provide the requested order information, photos, videos, and packaging evidence when reporting an issue.

Keep original packaging, including boxes, foam, pallets, crates, labels, and protective materials, until the issue has been reviewed and resolved.

Warranty

Warranty coverage is governed by our Warranty Policy.

Coverage may vary by product and issue type as described in the applicable product information and Warranty Policy.

Warranty support does not cover damage caused by improper installation, incorrect assembly, misuse, modification, improper cleaning, water exposure, outdoor use of indoor-rated products, moving or storage damage, customer handling, normal wear and tear, incompatible bulbs or dimmers, unsuitable mounting surfaces, improper structural support, or failure to follow product instructions.

Installation and Assembly

Some lighting and furniture products require assembly or installation.

For hardwired lighting products, professional installation by a licensed electrician is strongly recommended.

Unless expressly confirmed in writing, Aorvo does not provide electrical installation, wiring services, wall mounting, ceiling mounting, contractor services, site measurement, local code review, assembly services, room-of-choice delivery, or packaging removal.

Customers are responsible for confirming that walls, ceilings, floors, junction boxes, mounting surfaces, electrical systems, bulbs, dimmers, structures, and installation locations are appropriate for the product.

Materials and Care

Care requirements vary by product and material.

Customers should review product-specific materials, finishes, care instructions, assembly requirements, installation requirements, and indoor or outdoor suitability before use.

Natural material variation, wood grain, stone veining, glass texture, metal patina, fabric tone, woven texture, finish depth, and slight color variation may occur and are not considered manufacturing defects unless the product is confirmed to have a manufacturing or workmanship issue.

Damage caused by improper cleaning, harsh chemicals, abrasive tools, excessive moisture, standing water, direct heat, prolonged sunlight, outdoor use of indoor-rated products, modification, misuse, moving, storage, or normal wear and tear is not considered a manufacturing defect.

Custom Orders

Aorvo reviews customer customization requests on a case-by-case basis for selected products.

A customer-customized product is a product for which Aorvo has approved a customer-requested change beyond the standard specifications or options published on the applicable product page.

A standard catalog product ordered in a published size, finish, material, color, or configuration is not considered a customer-customized product solely because production begins after purchase.

Before payment for an approved customer-customized or special-order product, Aorvo will confirm the applicable project-specific terms in writing, including the approved specifications, price and payment requirements, estimated lead time or fulfillment information, shipping method, cancellation terms, and return eligibility.

Please review our Custom Orders page and Return & Refund Policy before confirming a customer-customized or special-order purchase.

Bulk Orders

Bulk-order requests are reviewed on a case-by-case basis.

Availability, pricing, fulfillment timing, shipping method, and order conditions depend on product type, quantity, actual availability, delivery location, timeline, and project requirements.

Aorvo does not guarantee automatic bulk discounts, wholesale pricing, fixed discount percentages, tax exemption, priority production, shipment holding, order consolidation, palletization, or product availability unless expressly confirmed in writing.

Any material bulk-order terms that differ from normal website ordering conditions will be confirmed before payment.

Trade Inquiries

Aorvo may review trade and project inquiries relating to lighting, furniture, bulk orders, customer customization review, and project-based sourcing.

Submitting a trade inquiry does not guarantee approval, special pricing, trade discounts, tax exemption, dedicated account support, priority production, custom production, product availability, or project support.

Each request is reviewed individually based on actual product availability, quantity, timeline, delivery location, customization requirements, and project requirements.

Third-Party Services and Links

Our website may include links to third-party websites, tools, apps, payment providers, shipping providers, tracking providers, or other services that are not controlled by Aorvo.

We are not responsible for the content, accuracy, security, privacy practices, policies, availability, or performance of third-party websites or services.

Use of third-party tools or services may also be subject to the terms and policies of those third parties.

User Comments, Feedback, and Submissions

If you send reviews, comments, feedback, photos, videos, suggestions, ideas, project notes, product questions, or other submissions to Aorvo, you agree that we may use, edit, copy, publish, translate, and distribute those submissions where permitted by law and by the permissions you provide.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality, publicity, or other proprietary rights.

You may not submit false, misleading, unlawful, abusive, obscene, defamatory, infringing, malicious, or harmful content.

Intellectual Property

All content on this website, including text, images, graphics, logos, icons, design elements, product descriptions, layout, and other materials, is owned by or licensed to Aorvo unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, exploit, scrape, or use website content for commercial purposes without written permission from Aorvo or the applicable rights holder.

Reference to third-party brands, if any, does not imply affiliation, endorsement, sponsorship, or authorization unless expressly stated.

Prohibited Uses

You may not use our website, products, content, or services:

• For any unlawful purpose
• To violate any applicable law, regulation, rule, or ordinance
• To infringe intellectual property rights
• To submit false or misleading information
• To upload or transmit viruses, malware, or harmful code
• To collect or track personal information of others unlawfully
• To spam, phish, or interfere with website security
• To harass, abuse, defame, threaten, or harm others
• To impersonate another person, business, brand, or entity
• To interfere with operation of the website or checkout
• To resell products using false, misleading, or unauthorized claims

We reserve the right to restrict or terminate access to our website or services for violations of these Terms.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, disclosed, protected, and managed.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, Aorvo does not guarantee that the website will be uninterrupted, timely, secure, error-free, or free from technical issues.

Except as expressly stated in our published policies or required by applicable law, the website and products are provided on an “as available” basis.

Nothing in these Terms limits rights you may have under applicable consumer protection laws that cannot lawfully be waived.

Limitation of Liability

To the fullest extent permitted by applicable law, Aorvo Inc, its owners, officers, employees, agents, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or similar damages, including lost profits, lost revenue, loss of data, replacement costs, project delays, contractor costs, installation costs, electrical costs, labor costs, moving costs, storage costs, or other similar damages arising from use of the website, purchase of products, delivery delays, product use, installation, assembly, care, or inability to use the website or products.

In jurisdictions where limitation of liability is restricted, our liability will be limited only to the maximum extent permitted by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aorvo Inc, its owners, officers, employees, agents, contractors, suppliers, service providers, and affiliates from claims, demands, losses, liabilities, costs, or expenses arising from your material breach of these Terms, violation of applicable law, misuse of the website or products, violation of third-party rights, or unlawful submitted content.

Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain valid and enforceable.

Termination

These Terms remain effective unless and until terminated by either you or Aorvo.

You may stop using the website at any time.

We may restrict or terminate access to the website or services if we reasonably believe you have violated these Terms or applicable law.

Obligations and liabilities incurred before termination survive where appropriate.

Entire Agreement

These Terms of Service, together with the policies and product-specific terms properly referenced or disclosed on the website, constitute the agreement between you and Aorvo regarding your use of the website and purchase of products from Aorvo.

These Terms do not replace or limit consumer rights that cannot be waived under applicable law.

Governing Law

These Terms of Service and any separate agreements whereby we provide products or services to you shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where another law is required to apply.

Changes to These Terms

You can review the most current version of these Terms of Service on this page at any time.

Aorvo may update these Terms when necessary to reflect changes to our business, products, website, policies, operational practices, or legal requirements.

Updated Terms will be posted on this page with the applicable “Last updated” date.

Contact Information

Questions about these Terms of Service may be sent to:

This address is a business mailing address only. It is not a return address, warehouse, showroom, fulfillment center, or customer pickup location.

Please review the applicable product page together with Aorvo’s Shipping Policy, Return & Refund Policy, Warranty Policy, Privacy Policy, and other customer-facing policies where relevant.

Last updated: July 25, 2026