1. Warranty Coverage Period

Aorvo provides a 2-Year Limited Warranty on eligible indoor lighting fixtures and furniture purchased directly from Aorvo.

The warranty period begins on the date your order is delivered. This limited warranty applies only to the original retail purchaser and is not transferable.

2. What This Warranty Covers

This limited warranty covers manufacturing defects in materials or workmanship under normal indoor residential use. Covered issues may include confirmed defects in:

Coverage applies only when the product has been used, assembled, installed, maintained, and cared for according to normal residential use and any product instructions provided.

3. Lighting Products

For eligible lighting products, this limited warranty covers manufacturing defects in the original fixture components, including fixture body defects, wiring component defects, socket or connector defects, and hardware defects caused by manufacturing or workmanship issues.

For hardwired lighting, professional installation by a licensed electrician is strongly recommended. Warranty coverage may be limited or denied if the issue is caused by improper installation, incorrect wiring, incompatible dimmers or bulbs, overloading, modification, or installation that does not follow applicable electrical standards.

4. Furniture Products

For eligible furniture products, this limited warranty covers manufacturing defects in materials or workmanship under normal indoor residential use, including confirmed defects in frames, legs, support structures, joints, hardware, or other original components supplied with the product.

5. What This Warranty Does Not Cover

This limited warranty does not cover the following:

• Light bulbs
• Consumable items & batteries
• Normal wear and tear
• Natural material variation
• Minor color, texture, or finish variation
• Improper installation or assembly
• Misuse, abuse, negligence, or accident
• Improper cleaning, maintenance, or storage
• Damage from moving or relocation after delivery
• Modification, cutting, drilling, or rewiring
• Outdoor use (unless product is rated for it)
• Humidity, moisture, extreme temperature, or sunlight
• Commercial, rental, or non-residential use
• Incompatible bulbs, dimmers, or electrical systems
• Final sale, clearance, open-box, or as-is items
• Items not purchased directly from Aorvo
• Labor, electrician, or installation costs
• Assembly or removal costs
• Project delay or lost income costs
• Incidental or consequential damages

6. Damage on Arrival, Missing Parts & Incorrect Items

Damage on arrival, missing parts, and incorrect items are handled under our Shipping Policy and Returns & Refunds Policy — not as standard warranty claims.

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery with your order number and clear photos or videos of the item and packaging. Keep all original packaging until the issue is resolved.

7. How to Submit a Warranty Claim

Email us at support@aorvo.com and include the following:

1. Your order number and proof of purchase
2. A clear description of the issue
3. Photos or videos showing the defect and the full product
4. For lighting: photos of the installation area when relevant
5. Any troubleshooting steps already taken

We may request additional information to evaluate the claim. Incomplete claims may be delayed or denied.

8. Warranty Review Process

After we receive your claim, Aorvo will review the information provided and determine whether the issue is covered by this limited warranty. Depending on the issue, we may provide troubleshooting support, request additional evidence, recommend inspection by a qualified professional, or provide next steps for warranty service.

For lighting products, we may ask you to confirm that the fixture was installed by a qualified electrician or that the installation followed applicable instructions and electrical standards.

9. Warranty Remedies

If a claim is approved, Aorvo may provide one or more of the following remedies based on the product, defect, and availability:

If replacement parts can reasonably resolve the issue, Aorvo may provide parts instead of replacing the entire product. If the original item is no longer available, a comparable item of similar style and value may be offered.

10. Replacement Parts & Items

Any replacement part or item provided under this limited warranty is covered only for the remaining period of the original warranty. Replacements do not restart or extend the original warranty period.

Aorvo is not responsible for labor, installation, removal, reinstallation, assembly, electrician fees, contractor fees, or project delays related to replacement parts or items.

11. Warranty Shipping

If a warranty claim is approved, Aorvo may cover standard shipping for approved replacement parts or items within the contiguous United States. Expedited shipping, freight upgrades, in-home delivery, assembly, installation, or removal services are not included unless expressly approved by Aorvo in writing.

12. Limitations

This limited warranty is the exclusive warranty provided by Aorvo for eligible products unless otherwise stated in writing. To the fullest extent permitted by applicable law, Aorvo's total liability under this warranty will not exceed the original purchase price paid for the product.

Aorvo is not responsible for incidental, indirect, special, or consequential damages, including labor costs, installation costs, electrician fees, contractor fees, project delay costs, lost income, loss of use, or damage to property.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so some limitations may not apply to you.

13. Product Care & Warranty Validity

Proper care, handling, assembly, installation, and maintenance are required to keep your warranty valid. Please follow any care instructions, installation instructions, safety instructions, and product-specific guidance provided with your item or on the product page.

• Lighting: Professional installation by a licensed electrician is recommended when applicable.
• Furniture: Avoid improper cleaning products, excessive moisture, direct heat, prolonged direct sunlight, and overloading beyond normal residential use.

14. Contact Us

If you have questions about this Warranty Policy or need to submit a warranty claim, please reach out:

• Email: support@aorvo.com
• Phone: +1 (307) 346-1465

Please include your order number when contacting us about an existing order.