Track Your Order

Every Aorvo order is handled with care. Here’s how to follow your shipment from our warehouse to your door — including freight and large-item deliveries.

1

Check Your Email

Look for your shipping confirmation email. It contains your tracking number and a direct carrier link.

2

Click the Tracking Link

Follow the link to the carrier’s site for real-time shipment status and estimated delivery window.

3

Need Help?

If tracking hasn’t updated or you have questions, email us at support@aorvo.com with your order number.

Contents

  1. How to Track Your Order
  2. Tracking via Your Account
  3. When Tracking Becomes Available
  4. Why Tracking May Not Update Immediately
  5. Large-Item & Freight Delivery
  6. Split Shipments
  7. Delivery Estimates
  8. Delivered but Not Found
  9. Damaged Package or Product
  10. Need Help?

1. How to Track Your Order

Once your order ships, we will send a shipping confirmation email with tracking information when available. Your confirmation may include:

  • Your tracking number
  • The carrier name
  • A direct tracking link
  • Shipment status updates as they become available

If your tracking number is provided without a direct link, visit the carrier’s website and enter the tracking number manually.

2. Tracking via Your Account

If you created an account during checkout, log in to view your order status. Your order page may show:

  • Order confirmation and fulfillment status
  • Tracking number and carrier information
  • Shipment updates as they become available
ℹ️ If tracking is not shown yet, your order may still be processing, preparing, or waiting for carrier pickup.

3. When Tracking Becomes Available

Tracking information is usually available after your order has shipped and the carrier has scanned the shipment. Processing time is separate from shipping time.

  • In-stock U.S. warehouse itemsUsually ship within 1–3 business days after order placement.
  • Standard lighting & furnitureMay require additional processing, quality checks, and packing before shipment.
  • Oversized, made-to-order, custom, or pre-sale itemsMay require longer preparation, production, freight scheduling, or final-mile carrier coordination before tracking becomes available.
⚠️ If a product page provides a specific lead time, that estimate takes priority for that item.

4. Why Tracking May Not Update Immediately

Tracking activity may take time to appear after a shipping label is created. This is normal and does not mean your order is lost.

  • Standard parcels: Tracking usually updates after the carrier receives and scans the package.
  • Freight & final-mile shipments: Updates may be less frequent while in transit, being transferred between carriers, awaiting customs clearance, or waiting for final-mile scheduling.
✅ If tracking has not updated for several days, please contact us with your order number — we will check the shipment status directly with the carrier.

5. Large-Item & Freight Delivery

Large, heavy, fragile, or oversized items — including many of our premium furniture and lighting pieces — may ship by freight, truck delivery, or final-mile carrier.

🚚 What to Expect with Freight Delivery

  • The carrier may contact you to schedule a delivery appointment
  • Some deliveries require a phone confirmation or adult signature
  • Monitor your email and phone after your shipment confirmation
  • If you miss a delivery attempt, contact the carrier promptly to reschedule
  • Inspect the item carefully before signing for delivery
⚠️ If you notice visible damage at delivery, note it on the carrier’s delivery receipt before signing. This is important for any damage claims.

6. Split Shipments

If your order contains multiple items, they may ship separately from different locations or at different times. You may receive more than one tracking number.

If you receive one item but not another, check your shipping confirmation emails for separate tracking numbers before contacting support.

7. Delivery Estimates

Delivery estimates are provided as a general guide and are not guaranteed. Actual delivery times may vary based on carrier capacity, weather, holidays, remote locations, freight scheduling, or other factors outside our control.

ℹ️ For the most accurate delivery estimate, check the tracking link provided in your shipping confirmation email.

8. Delivered but Not Found

If your tracking shows delivered but you have not received your package:

  • Check around your door, mailbox, and building
  • Ask neighbors or building staff
  • Check for a carrier notice or redelivery slip
  • Wait 24 hours — carriers sometimes mark delivered early

If your package is still missing after 24 hours, contact us at support@aorvo.com with your order number and we will investigate with the carrier.

9. Damaged Package or Product

If your item arrives damaged, please contact us within 48 hours of delivery and include:

  1. Your order number
  2. Clear photos or videos of the product damage
  3. Photos of the outer packaging
  4. Photos of the inner packaging and foam/crating
  5. A brief description of the damage
⚠️ Keep all original packaging until the issue is fully resolved. This is required for carrier damage claims on high-value shipments.

10. Need Help?

If you have questions about your shipment, tracking, or delivery, please contact us:

Please include your order number when contacting us about a shipment.

Need Help With Your Shipment?

Our support team is ready to assist with tracking, delivery questions, and damaged items.

Contact Support Contact Us Page