Custom Orders | Aorvo Lighting & Furniture
Customization, Clearly Defined
Selected Aorvo products may be reviewed for customer-requested changes to published specifications.
A customer-customized product is one for which you request changes to the dimensions, materials, finish, or configuration published on the product page. Product specifications, pricing, payment requirements, cancellation terms, and return eligibility are confirmed in writing before payment.
A clear distinction between catalog and customized products
A standard catalog product remains a standard product even when Aorvo schedules production after the order is placed. Production-after-purchase does not, by itself, make the product customer-customized or non-returnable.
A product becomes customer-customized when you request changes to its published dimensions, materials, finish, or configuration and Aorvo confirms those changes in writing before payment.
Selected changes we can review
Not every product or requested change can be customized. Feasibility depends on the product, requested specification, quantity, production capability, and delivery requirements.
Five steps from request to confirmed order
Typically follows the Standard Production Delivery framework
For complete fulfillment, shipping-method, freight, tracking, and delivery information, review the Shipping Policy.
The project terms are confirmed in writing
The dimensions, materials, finish, or configuration being changed.
The agreed price and applicable payment requirements.
The applicable estimated fulfillment timeline and relevant shipping details. Most accepted custom projects are estimated at 25–40 business days; if a complex project requires longer, the project-specific timeline is confirmed in writing before payment.
Project-specific cancellation eligibility is disclosed before payment.
Project-specific return eligibility is disclosed before payment.
The confirmed project details should be retained with the order record.
Project-specific terms, disclosed before payment
If you need to request a change or cancellation, contact Aorvo as soon as possible.
For customer-customized products, cancellation and return eligibility are governed by the written project terms confirmed before payment.
If the written project terms state that a customer-customized product is non-returnable, that term applies except where the product arrives damaged, defective, incorrect, or where applicable law requires otherwise.
For complete return, damage-reporting, return-authorization, return-shipping, and refund procedures, review our Return & Refund Policy.
What to include
Providing complete information helps Aorvo review feasibility and respond more efficiently.
Start a customization review
Please include “Custom Order Request” in your email subject line.