Custom Orders

Project-Based & Special-Order Review for Lighting & Furniture

Aorvo reviews custom-order requests on a case-by-case basis. Availability depends on the product, requested changes, quantity, production feasibility, timeline, and delivery location. Submitting a request does not guarantee that a custom order can be accepted, produced, priced, or delivered by a specific date.

What We Can Review

Aorvo may review custom-order requests related to product size, finish or color, material, lighting fixture dimensions, drop or chain length, quantity-based requests, project-based orders, made-to-order items, bulk or multi-item requests, and replacement parts when available.

Not every product can be customized. Some items are only available in the size, finish, material, or configuration shown on the product page.

Product Page First

The product page is the primary source for materials, finish, dimensions, bulb compatibility, installation requirements, assembly requirements, indoor or outdoor suitability, lead time, care instructions, return eligibility, and warranty coverage.

If a product page states that an item is final sale, made-to-order, special-order, custom, or non-returnable, that condition applies to your order.

The Custom Order Process

Step 01

Submit Your Request

Contact us at support@aorvo.com with the product name, product link, requested changes, quantity, project location, target timeline, and any drawings, measurements, photos, or specifications if available.

Step 02

Feasibility Review

Aorvo reviews the request based on product availability, supplier feasibility, requested specifications, quantity, production timeline, and delivery location. Some requests may require additional details before review can proceed.

Step 03

Written Confirmation

If the request can proceed, Aorvo will provide written confirmation of available options, estimated lead time, pricing, payment requirements, shipping method, and any custom-order conditions. Do not rely on availability, price, or timing unless confirmed in writing.

Step 04

Payment & Order Placement

Custom, made-to-order, or special-order items may require full payment or a custom invoice before production or sourcing begins. An order is not confirmed until payment is completed and Aorvo confirms the details in writing.

Step 05

Production & Shipment

Custom and special-order items may require additional production, quality checks, packing, freight scheduling, or final-mile delivery coordination. Tracking information will be emailed once the order ships. Delivery estimates are not guaranteed delivery dates.

Changes & Cancellations

Custom, made-to-order, and special-order items may not be cancellable once production, sourcing, preparation, or carrier scheduling has started. If you need to change or cancel a request, contact us as soon as possible.

Orders may be cancelled or changed within 24 hours of placement only if the order has not entered production, sourcing, packing, or shipment. After 24 hours, handling fees, production costs, or carrier fees may apply.

Returns & Damaged Items

Custom, made-to-order, special-order, final-sale, installed, assembled, used, modified, or altered items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

If a custom item arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery with your order number, clear photos or videos of the issue, photos of the outer and inner packaging, and a brief description of the problem.

Please keep all original packaging — including the box, foam, pallet, crate, and protective materials — until the issue is fully resolved.

How to Submit a Request

Please include as much detail as possible to help us review your request efficiently:

  • Your name, email address, and phone number
  • Product name or product link
  • Requested size, finish, material, color, or configuration
  • Quantity and project type
  • Delivery location and target timeline
  • Budget range, if available
  • Drawings, measurements, photos, mood boards, or specifications
  • Any installation or delivery requirements
  • Order number, if the request relates to an existing order

Support requests can be submitted 24/7. We aim to respond within 24 hours.

Contact Us

Please include “Custom Order Request” in your email subject line.

Email: support@aorvo.com

Phone: +1 (307) 346-1465

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