Contact Us

We're here to help with orders, shipping, tracking, returns, warranty, and product support. Reach out and we'll get back to you within 24 hours.

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Email Support

Best for order issues, warranty claims, returns, and detailed questions.

support@aorvo.com
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Call Us

Prefer to speak with someone? Give us a call during business hours.

+1 (307) 346-1465
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Response Time

We aim to respond within 24 hours. You can submit requests 24/7.

Send a Message
Requests accepted 24/7  Reply within 24 hours 2-Year Limited Warranty Secure & Confidential

Business Information

Aorvo Inc 30 N Gould St Ste R
Sheridan, WY 82801
United States
⚠️ This address is our business mailing address only — not a return address, warehouse, showroom, or customer pickup location. Do not send returns or packages here unless our support team provides written return authorization and correct return instructions.

Support Availability

Support requests can be submitted 24 hours a day, 7 days a week.

We aim to respond within 24 hours. Response times may vary during weekends, holidays, peak seasons, or high-volume periods.

For the fastest assistance, please include your order number and the email used at checkout in your message.

ℹ️ For damage, defects, or missing parts, please also attach clear photos or videos of the issue and all packaging.

How Can We Help?

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Track Your Order

Get your tracking number and shipment status, including freight and large-item deliveries.

Track Your Order →
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Shipping & Delivery

Coverage, timelines, freight delivery, split shipments, and damaged package guidance.

Shipping Policy →
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Returns & Refunds

30-day return window for eligible unused items. 15% restocking fee may apply for non-defective returns.

Returns Policy →
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Warranty & Parts

2-Year Limited Warranty on eligible indoor lighting and furniture. Replacement parts available.

Warranty Policy →
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Payment Questions

We accept Visa, Mastercard, Amex, Discover, Shop Pay, Apple Pay, and Google Pay.

Payment Methods →
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Product & Installation

Dimensions, finishes, materials, care guidance, and installation support for lighting and furniture.

View FAQ →

Before You Contact Us

Including the right information helps us resolve your request faster — especially for high-value or freight-shipped orders.

  • Order number
  • Email used at checkout
  • Product name
  • Clear description of the issue
  • Photos or videos (damage, defects, parts)
  • Tracking number (if available)

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery and include:

  1. Your order number
  2. Clear photos or videos of the product issue
  3. Photos of the outer packaging
  4. Photos of the inner packaging and foam/crating
  5. A brief description of the issue
⚠️ Keep all original packaging — including box, foam, pallet, crate, and protective materials — until the issue is fully resolved. This is required for carrier claims on high-value shipments.

Send Us a Message

Use the form below to reach our support team. We respond within 24 hours. For urgent matters, please also call us at +1 (307) 346-1465.

Ready to Get in Touch?

Our support team is here for every question — from pre-purchase details to after-sales care.

Email Support Call Us