Shipping policy
Delivery, Clearly Defined
Clear fulfillment, delivery, and protection information before you order.
The delivery category shown on each individual product page determines the delivery timeline that applies to that product. Aorvo currently uses two delivery categories: U.S. In-Stock Delivery and Standard Production Delivery. Customer-customized products typically follow the Standard Production Delivery timeline. If a complex customization requires additional production time, the project-specific estimated delivery timeline is confirmed in writing before payment.
Two clear fulfillment paths
1–3 business days
3–7 business days
4–10 business days
from the order date
9–13 business days
16–27 business days
25–40 business days
from the order date
Estimated total delivery ranges
The bars below show the position of each estimated delivery range on a 0–40 business-day scale. This is a visual guide, not a guaranteed delivery date.
Your product page tells you before checkout
01 Shipping Coverage
Aorvo currently ships to eligible addresses within the contiguous United States.
Shipping availability is determined by the delivery address and the shipping options available at checkout.
We do not currently offer standard shipping to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO addresses, PO Boxes, or other destinations that cannot be serviced by our available carriers or fulfillment partners.
If no shipping option is available for an address at checkout, please contact us before placing an order.
02 U.S. In-Stock Delivery
U.S. In-Stock Delivery applies only to products explicitly identified as “In Stock — U.S. Fulfillment” on the individual product page.
These products are currently stocked at and dispatched from a U.S. fulfillment location.
Transit after shipment: 3–7 business days
Estimated total delivery: 4–10 business days from the order date
The individual product page and checkout identify the delivery option that applies to the product.
03 Standard Production Delivery
Standard Production Delivery applies to products explicitly identified as “Standard Production Delivery” on the individual product page.
These products are scheduled for production after the order is placed and are produced and dispatched through our manufacturing and logistics partners in China.
Processing and production: 9–13 business days
Transit after shipment: 16–27 business days
Estimated total delivery: 25–40 business days from the order date
Processing and production may include production scheduling, manufacturing, quality inspection, preparation, packing, and handoff to the logistics provider.
04 Customer-Customized Products
Aorvo accepts customer-requested customization for selected products.
A customer-customized product is a product for which the customer requests changes to the published dimensions, materials, finish, or configuration.
Typical processing and production: 9–13 business days
Transit after shipment: 16–27 business days
Typical estimated total delivery: 25–40 business days from the order date
More complex customization requests may require additional production time. If a longer fulfillment timeline applies, Aorvo confirms the project-specific estimate in writing before payment and proceeds only after the customer agrees to those terms.
Product specifications, pricing, and other project-specific terms are confirmed with the customer before payment.
05 Business Days & Delivery Estimates
All processing, production, transit, and delivery estimates shown in this policy are stated in business days.
Processing time begins after an order is placed and payment is confirmed. Transit time begins after the shipment has been handed to the carrier or logistics provider.
Estimated delivery times are not guaranteed delivery dates. Carrier delays, severe weather, customs processing, transportation disruptions, address issues, holidays, and other circumstances outside Aorvo’s reasonable control may affect the final delivery date.
06 Complimentary Standard Shipping
Complimentary standard shipping is available for eligible orders within our supported delivery area in the contiguous United States.
The applicable shipping method and shipping cost are displayed at checkout before payment.
Aorvo does not add undisclosed shipping charges after an order has been placed.
07 Shipping Methods
The shipping method used for an order depends on the product, shipment size, destination, and fulfillment route.
U.S. In-Stock Delivery products are dispatched from a U.S. fulfillment location.
Standard Production Delivery products and customer-customized products are produced and dispatched through our manufacturing and logistics partners in China.
International shipments may travel by ocean freight or another appropriate international freight method and may be transferred to a U.S. carrier or final-mile delivery provider after arrival in the United States.
Large or heavy products may require freight or scheduled final-mile delivery.
Unless specifically stated otherwise, standard delivery does not include room-of-choice placement, assembly, installation, wall or ceiling mounting, packaging removal, or disposal of existing furniture.
08 Split Shipments
An order containing products with different fulfillment methods may arrive in separate shipments.
For example, an order containing both a U.S. In-Stock Delivery product and a Standard Production Delivery product may display separate delivery timelines at checkout.
Separate shipments may also receive separate tracking information.
09 Order Tracking
Tracking information will be provided when it becomes available.
Depending on the fulfillment route, tracking may be sent by email or made available through the order-tracking method associated with the order.
For international freight shipments, tracking updates may be less frequent while the shipment is in ocean transit, customs processing, or moving between logistics providers.
10 Optional Shipping Protection
Coverage, eligibility, exclusions, and claim requirements are subject to the Shipping Protection terms presented during the purchase process.
11 Large-Item & Freight Delivery
Some furniture products may require freight or scheduled final-mile delivery because of their size or weight.
Using freight or final-mile delivery does not by itself change the delivery category or estimated delivery timeline shown on the individual product page.
4–10 business days estimated total delivery
25–40 business days estimated total delivery
If appointment scheduling is required for final-mile delivery, the carrier or delivery provider may contact the customer using the contact information provided with the order.
12 Damaged, Defective, Incorrect, or Incomplete Orders
If an order arrives damaged, defective, incorrect, or incomplete, please contact Aorvo promptly.
For reporting requirements, supporting evidence, available resolutions, and return or refund procedures, please review our Return & Refund Policy.
13 Lost Shipments
If tracking indicates that a shipment has been delivered but you cannot locate it, please first check the delivery area, building staff, neighbors, and other secure receiving locations.
If the shipment remains missing, contact Aorvo with your order number so we can review the shipment with the applicable carrier or logistics provider.
If Shipping Protection was purchased for the order, any applicable claim is also subject to the Shipping Protection terms.
14 Address Accuracy
Customers are responsible for providing a complete and accurate delivery address and contact information.
If you need to request an address change, contact us as soon as possible.
Once production, fulfillment, packing, or shipment has begun, an address change may not be possible.
Aorvo is not responsible for delivery delays caused by incorrect or incomplete address information supplied by the customer.
15 Order Changes & Cancellations
For order change and cancellation eligibility, requirements, and procedures, please review our Return & Refund Policy.
16 Returns & Refunds
For return eligibility, authorization requirements, return instructions, return locations, shipping costs, restocking fees, and refund timelines, please review our Return & Refund Policy.
17 Contact Us
For questions about shipping, delivery, tracking, or an existing order, please contact:
Please include your order number when contacting us about an existing order.