Shipping policy
Shipping Policy
Delivering with Intention
At Aorvo, every order is handled with the same care and precision that defines our products. We partner with trusted carriers and logistics specialists to ensure your purchase arrives safely — and on your terms.
At a Glance
| Shipping Cost | Complimentary standard shipping on eligible orders within the contiguous U.S. |
| Coverage Area | Contiguous 48 U.S. states |
| Processing Time | 1–3 business days (in-stock) · 7–15 business days (standard) · 15–25+ business days (custom / made-to-order) |
| Estimated Transit After Shipment | 3–7 business days (in-stock) · 10–20 business days (standard) · 15–30 business days (oversized / custom) |
| Estimated Total Delivery From Order Date | 4–10 business days (in-stock) · 17–35 business days (standard) · 30–55+ business days (oversized / custom) |
| Shipping Protection | Optional — available at checkout for an additional fee |
| Damage Claims | Must be reported within 48 hours of delivery with photographic documentation |
| Contact | support@aorvo.com · +1 (307) 346-1465 |
1. Shipping Coverage
We ship to eligible addresses within the contiguous United States (the 48 connected states).
We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO addresses, PO Boxes, or certain remote, rural, island, military, or limited-access locations.
If your address falls outside our standard delivery range, we will contact you with available options — including a custom shipping quote, an alternative delivery arrangement, or a cancellation if delivery cannot be fulfilled.
2. Complimentary Standard Shipping
Eligible orders shipped within the contiguous U.S. receive complimentary standard shipping. Any applicable shipping costs are displayed clearly at checkout prior to payment.
3. Optional Shipping Protection
Shipping Protection is an optional add-on available at checkout — covering loss, damage, or theft in transit so your order arrives exactly as intended.
The cost of Shipping Protection is calculated automatically at checkout based on your order total. You may add or remove it before completing your purchase.
Without Shipping Protection, Aorvo will make reasonable efforts to assist with transit issues, but resolution options may be limited depending on carrier liability.
Please note: Shipping Protection does not cover damage caused after delivery, including improper unpacking, assembly, installation, or handling.
4. Order Processing Time
Processing begins after your order is placed and payment is confirmed. It includes order review, preparation, quality inspection, packing, and carrier scheduling.
| Product Type | Estimated Processing |
|---|---|
| In-stock items | 1–3 business days |
| Standard lighting and furniture | 7–15 business days |
| Oversized, custom, made-to-order, or pre-sale | 15–25+ business days |
If a product page specifies a lead time, that estimate takes priority over the ranges above.
5. Estimated Transit After Shipment
Transit time begins once your order has been picked up by the carrier. It does not include processing time.
| Product Type | Estimated Transit After Shipment |
|---|---|
| In-stock items | 3–7 business days |
| Standard lighting and furniture | 10–20 business days |
| Oversized, custom, made-to-order, or pre-sale | 15–30 business days |
6. Estimated Total Delivery From Order Date
To give you a complete picture, the following reflects the full timeline from the moment you place your order — including both processing and transit.
| Product Type | Estimated Total Delivery From Order Date |
|---|---|
| In-stock items | 4–10 business days |
| Standard lighting and furniture | 17–35 business days |
| Oversized, custom, made-to-order, or pre-sale | 30–55+ business days |
These are estimates, not guaranteed dates. Carrier delays, weather events, address issues, freight scheduling, or peak-season volume may affect delivery timelines.
7. Shipping Methods
We select the most appropriate shipping method based on your item's size, weight, and destination.
Small Parcel Delivery — For smaller items and eligible lighting products. Handled by UPS, FedEx, USPS, or comparable carriers.
Freight or Final-Mile Delivery — For large, heavy, fragile, or oversized items. Delivery is made to a safe threshold area — front door, ground-floor entrance, garage, or building lobby — depending on carrier policy and property access.
Ocean Freight + Final-Mile Delivery — For certain oversized, fragile, made-to-order, or pre-sale products. Tracking may pause during ocean transit and resume after customs clearance or final-mile carrier handoff.
8. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
- Parcel shipments: Tracking updates regularly throughout transit.
- Freight and ocean freight: Updates may be less frequent — this is expected and normal.
- If no update appears for several days, contact us with your order number and we will investigate promptly.
9. Large-Item and Freight Delivery
Large, heavy, or oversized items require freight or final-mile delivery. Please note:
- Delivery is made to a safe threshold area (front door, lobby, garage, etc.)
- Some deliveries require a scheduled appointment or adult signature — please monitor your email and phone after shipment notification
- You are responsible for providing a complete and accurate address, reachable contact information, and safe delivery access
Unless stated on the product page, standard delivery does not include: in-home placement, room-of-choice delivery, assembly, installation, electrical work, packaging removal, wall or ceiling mounting, moving items upstairs, or disposal of existing items.
For lighting products, professional installation by a licensed electrician is recommended.
10. Split Shipments
Orders containing multiple items may ship separately from different warehouse locations. You may receive more than one tracking number — this does not indicate a partial cancellation.
11. Damaged Items
Please inspect your order immediately upon arrival.
If your item arrives damaged, contact us within 48 hours with the following:
- Your order number
- Clear photos or video of the damaged product
- Photos of the outer packaging
- Photos of the inner packaging
- A brief description of the issue
Please retain all original packaging (box, foam, pallet, crate) until the matter is resolved — the carrier may require it for inspection. If your claim is approved, we will arrange the most appropriate resolution for your situation.
12. Lost Packages
If tracking shows "Delivered" but you are unable to locate your package:
- Check around your property, front door, garage, mailroom, and with neighbors or building staff
- Contact us with your order number if the package remains missing
If the carrier confirms the shipment is lost, we will arrange a replacement or an appropriate resolution.
13. Incorrect Address
Please verify your shipping address carefully before placing your order.
- Before shipment: Contact us immediately — we will do our best to update it
- After shipment: Address changes may not be possible; rerouting fees or failed delivery fees may apply
14. Order Changes and Cancellations
Orders may be cancelled or modified at no charge within 24 hours of placement, provided the order has not entered production, preparation, packing, or shipment.
After 24 hours:
- Changes or cancellations may not be possible
- Custom, made-to-order, and special-order items cannot be cancelled once production has begun
- Once shipped, orders cannot be cancelled — eligible items may be returned after delivery in accordance with our Return and Refund Policy
15. Remote Areas and Unavailable Delivery
Certain remote, rural, island, military, or limited-access addresses may not be eligible for standard delivery. If this applies to your address, we will contact you with available options before shipment.
16. Additional Fees
Standard shipping is complimentary for eligible orders within the contiguous U.S. If a special shipping charge, remote-area surcharge, or freight upgrade is required, we will notify you before shipment.
17. Contact Us
For questions about shipping, delivery, tracking, or a damaged shipment, our team is available to assist.
Email: support@aorvo.com Phone: +1 (307) 346-1465
Please include your order number when contacting us about an existing order.