Returns & Refunds Policy

Our Commitment to You

At Aorvo, we stand behind every product we sell. If something isn't right with your order, we're here to make it right. Please read this policy before placing your order — especially for furniture, lighting, oversized, fragile, custom, or freight-shipped items.

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Quick Overview

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1. Return Window

We accept return requests within 30 days of delivery.

To qualify, items must be:

• Unused, uninstalled, unassembled, and unmodified
• In original condition with all parts, accessories, manuals, and packaging
• Safely packed for return shipment
• Approved by Aorvo before being shipped back

Returns requested after 30 days from the delivery date are not eligible for a refund or exchange.

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2. How to Start a Return

Email us at support@aorvo.com with:

• Your order number
• The item(s) you wish to return
• The reason for return
• Photos of the item and packaging
• Your preferred resolution (if applicable)

Once approved, we'll send you return instructions and the correct return address. Do not ship returns to the sender address on the package — unauthorized returns may be refused or ineligible for refund.

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3. Return Shipping Costs

• Change of mind / customer preference: Return shipping is the customer's responsibility. Original shipping fees are non-refundable.
• Defective, damaged, or incorrect items: Aorvo will help arrange an appropriate resolution and may cover return or replacement shipping.

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4. Restocking Fee

A 15% restocking fee applies to non-defective returns of furniture, oversized items, fragile items, or freight-shipped orders that have already shipped.

This fee covers inspection, repacking, warehouse processing, and carrier coordination. It does not apply to approved returns caused by confirmed defects, incorrect items, or transit damage.

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5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include:

• Your order number
• Clear photos or videos of the product issue
• Photos of the outer and inner packaging
• A brief description of the issue

Important: Keep all original packaging (box, foam, pallet, crate) until the issue is fully resolved — the carrier may require it for inspection. Do not discard the item or packaging before contacting us.

If your claim is approved, we'll arrange an appropriate solution: replacement parts, a replacement item, repair support, a partial refund, or another suitable resolution.

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6. Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

• Customer-customized and special-order items that differ from the standard specifications published on the product page
• Final-sale or clearance items
• Installed, assembled, used, or modified items
• Items with scratches, stains, drilling, cutting, wiring changes, or other alterations
• Items damaged after delivery due to unpacking, moving, installation, or misuse
• Items missing original packaging, parts, accessories, or manuals
• Light bulbs, opened or installed electrical components, replacement parts
• Gift cards

Note: Standard catalog products remain eligible for return under this policy even when production begins after purchase, unless the product page clearly states otherwise.

If a product page states that an item is final sale, custom, or non-returnable, those terms apply.

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7. Refund Processing

Once your approved return is received and inspected, we'll notify you of the outcome.

• Approved refunds are processed to your original payment method within 7 business days after inspection
• Your bank or card issuer may require additional time for the refund to appear
• Any applicable restocking fee, return shipping cost, or other approved deductions will be subtracted from the refund amount

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8. Exchanges

We do not offer direct exchanges for non-defective items. To get a different item, finish, size, or style: return the eligible item per this policy and place a new order.

For approved defective, damaged, or incorrect items, we may arrange replacement parts, a replacement, or repair support depending on the situation.

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9. Order Changes & Cancellations

Orders may be cancelled or changed free of charge within 24 hours of placement, provided the order has not entered production, preparation, packing, or shipment.

After 24 hours:

• Cancellation or changes may not be possible
• If the order is already in production or preparation, a handling fee may apply
• Customer-customized and special-order items cannot be cancelled once production has started
• Once shipped, orders cannot be cancelled — they may be handled as a return after delivery, subject to this policy

If a shipped order is refused at delivery, returned to sender, or intercepted in transit, round-trip shipping fees, freight fees, storage fees, and a 15% restocking fee may be deducted from the refund.

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10. Refused Delivery

Please do not refuse delivery without contacting Aorvo first.

If you refuse delivery for a non-defective item, it will be treated as a non-defective return and applicable fees will be deducted from your refund.

If the package appears damaged at delivery: document the damage with the carrier, photograph the packaging, accept the delivery if safe to do so, and contact us within 48 hours.

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11. Return Packaging

Items must be returned in their original packaging, securely packed. If an item arrives damaged due to insufficient packaging, the refund may be reduced or denied.

We recommend using a trackable shipping service and keeping your return tracking receipt until the refund is completed.

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12. Missing Parts

If your order arrives with missing parts, contact us within 48 hours of delivery with your order number, photos of the item, and photos of the packaging. If approved, we'll arrange replacement parts when available.

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13. Price Adjustments

We do not offer price adjustments for past purchases, promotions, or discount codes after an order has been placed, unless required by applicable law or expressly approved by Aorvo.

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14. Abuse & Fraud Prevention

Aorvo reserves the right to refuse returns, refunds, exchanges, or claims that appear fraudulent, abusive, incomplete, or inconsistent with this policy.

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15. Contact Us

Questions about a return, refund, damaged item, or cancellation? We're here to help.

📧 Email: support@aorvo.com 📞 Phone: +1 (307) 346-1465

Please include your order number when contacting us about an existing order.